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FAQ

  • Why choose Soy Wax?
    This wax is slow burning, so it lasts 25-50% longer. It is also plant based, vegan friendly product. We use %100 pure soy wax, it's non-toxic as it does not emit CO2 when burned. It cleans up easily, warm water and soap does the trick. Soy wax diffuses scent naturally and faster than other waxes.
  • Why trim my wick for EVERY burn?
    It is always best to trim your wick to about 1/4 inch before each burn to keep soot from building up and prevent smoke from dirtying up the vessel.
  • Why won't my wood wick stay lit?
    Because it is wood, sometime it takes longer. Make sure you are not in a draft area, and keep trying!
  • What is the white film on the top?
    This is a natural characteristic of soy wax. It is purely cosmetic and does not affect the quality of the candle.
  • Can I customize my label?
    Yes!
  • What are the candle's dimensions?
    Here it is...
  • Do you have different colour tins?
    Upon special requests, a gold or a black can be available.
  • Can I order a seasonable scent when it is out of season?
    Depends on what we have in stock. Please contact us for more details.
  • Do you do business collaboration?
    Absolutely! Please fill in the contact information and I will get back to you as soon as possible.
  • Can I customize my scent?
    We will try out best to accommodate your request. Please contact us so we can discuss details further.
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